Privacy Policy

Citrusoud ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit citrusoud.com or make a purchase from us.

1. Information We Collect

When you visit our site or place an order, we may collect:

Contact information (name, email address, shipping/billing address, phone number) Order information (products purchased, order history, payment details processed securely through our payment provider) Device and usage information (IP address, browser type, pages visited, referring website) Information you provide when contacting customer support or signing up for offers 2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payment Communicate with you about your order, account, or customer service requests Send marketing emails and promotions (only if you've opted in — you can unsubscribe anytime) Improve our website, products, and customer experience Detect and prevent fraud or unauthorized transactions Comply with legal obligations 3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep your cart and preferences saved between visits Understand how visitors use our site (analytics) Deliver relevant advertising, including remarketing ads through Google Ads and other advertising partners, which may show you Citrusoud ads on other websites based on your browsing behavior on our site You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

4. Third-Party Services

We work with trusted third parties to operate our store, including:

Payment processors (to securely handle transactions — we do not store your full payment card details) Shipping carriers (to fulfill and track orders) Analytics and advertising providers, for site performance measurement and remarketing These providers only receive the information necessary to perform their services and are bound by their own privacy policies.

5. Data Sharing

We do not sell your personal information. We only share your data with service providers as described above, or when required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you Request correction or deletion of your data Opt out of the sale or sharing of personal information (California residents, under the CCPA) Object to or restrict certain processing (EU/UK residents, under the GDPR) Withdraw consent for marketing communications at any time To exercise any of these rights, contact us at [insert contact email].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.

8. Data Security

We use industry-standard measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our site is not directed to individuals under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at: Citrusoud@gmail.com or orders@citrusoud.com