Shipping & Returns
Last updated: August 2026
Free Shipping on Orders Over $100
Last updated: August 2026
Shipping Policy
Thank you for shopping with Citrusoud. This Shipping Policy outlines our shipping methods, costs, and delivery timeframes.
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
We offer the following shipping options for domestic (US) orders:
Method Estimated Delivery Time Cost Standard Shipping 5-7 business days $5.99 (Free on orders over $100) Expedited Shipping 2-3 business days $12.99 Express Shipping 1-2 business days $24.99 Delivery times are estimates and begin from the date of shipment, not order date. Actual delivery times may vary due to carrier delays, weather, or other factors outside our control.
Orders over $100 qualify for free Standard Shipping, automatically applied at checkout.
We currently ship to the United States only. We're working on expanding to international destinations — check back for updates or contact us at Citrusoud@gmail.com or orders@citrusoud.com with questions.
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery status. If you haven't received tracking information within 3 business days of placing your order, please contact us.
We ship via trusted national carriers, including USPS, UPS, and FedEx, chosen based on speed and reliability for your delivery address.
Occasionally, shipments may be delayed due to weather, carrier issues, high order volume (e.g., holidays), or incomplete address information. We are not responsible for delays once a package has left our facility, but we're happy to help track down a delayed shipment.
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. If you need to correct an address after placing an order, contact us immediately at Citrusoud@gmail.com or orders@citrusoud.com — we cannot guarantee changes once an order has shipped.
Citrusoud is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please file a claim with the carrier directly, or contact us and we'll do our best to assist.
If your order arrives damaged, please contact us within 7 days of delivery at orders@citrusoud.com with photos of the damaged item and packaging. We will arrange a replacement or refund at no additional cost.
Questions about your shipment? Reach out to: Citrusoud@gmail.com or orders@citrusoud.com